FAQs

When will my package arrive?

We use USPS to ship all of our orders, your order will ship depending on when you ordered it!

For US domestic orders, once we ship your order, it is the responsibility of you, the customer, and we are not liable for lost or missing packages. While we will always do what we can to answer your questions about your packages to the best of our ability, in the case that a package has been lost, USPS will be able to help you locate it. 

For international orders, once we ship your order, it is the responsibility of you, the customer, and we are not liable for lost or missing packages. We will always do what we can to answer any questions you have about your shipment. Any extra fees accrued over the course of your order's journey to you are the responsibility of you, the customer (i.e. customs fees).  

What are your return and damage policies?

Damages and issues  

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We currently do not offer refunds on items once purchased, this includes custom work.